Overview
A prominent ultra-high-net-worth (UHNW) family in Downtown NYC seeks a polished, discreet, and service-oriented Houseman/Butler to join their private household staff. The ideal candidate will have a proven background in 5-star luxury hospitality or private estate service, bringing a proactive, detail-oriented approach to a dynamic, multifaceted role. This position requires adaptability to the evolving needs of the Principals, ensuring seamless household operations, and delivering exceptional service.
Key Responsibilities
Household Operations:
- Coordinate with housekeeping staff to maintain impeccable cleanliness and order of interior and exterior areas, assisting with light cleaning as needed.
- Monitor and manage household inventory and supplies, proactively restocking and reporting shortages.
- Perform minor handyman tasks (e.g., changing lightbulbs, basic appliance troubleshooting, air filter replacement).
- Ensure proper functionality of lighting, HVAC, AV systems, and smart home technology, liaising with vendors and the property manager as required.
- Maintain vehicles (clean, fueled, and retrieved from garage) for Principal use.
- Assist with setup and storage of holiday décor and prepare the household for seasonal or themed events.
Service & Hospitality:
- Uphold 5-star luxury service standards with professionalism and discretion.
- Assist with meal service setup, guest reception, and formal/informal dining events.
- Run errands and manage luggage, packages, and other guest-related tasks.
Event & Guest Support:
- Oversee setup, execution, and breakdown of private events, dinners, and social gatherings.
- Greet and assist guests, ensuring a warm and professional welcome.
- Prepare the residence for house guests in advance.
Property Oversight & Security:
- Conduct regular property walkthroughs to ensure cleanliness, security, and readiness.
- Open and close the residence daily or as scheduled.
- Supervise contractors and vendors, ensuring discretion and high-quality service.
Potential Additional Responsibilities:
- Assist with light cooking or meal prep (sous chef-level tasks or simple meals/snacks).
- Provide chauffeur services for Principals to appointments, airports, or events.
- Support household organization projects (e.g., labeling, streamlining storage areas, pantries, or closets).
- Manage packing/unpacking for travel, including wardrobe organization and garment care.
- Handle basic wardrobe maintenance (steaming, light ironing, seasonal clothing organization).
- Arrange floral displays as needed.
Location: Manhattan, NYC with travel to additional properties within 1.5H drive Schedule: Full-time, flexible schedule with availability on evenings, weekends, and holidays as needed Compensation: Competitive, commensurate with experience
Requirements
- Minimum 5 years of experience in a similar role within a UHNW household or luxury hospitality setting.
- Expertise in luxury household operations and service etiquette.
- Exceptional attention to detail, organization, and commitment to cleanliness.
- Highest level of discretion in handling confidential information.
- Proficiency with smart home systems, basic AV, and security technologies.
- Valid U.S. driver’s license with a clean driving record.
- Legal authorization to work in the U.S.; background check and references required.
Preferred Attributes
- Professional, calm, and courteous demeanor with a “no task too small” attitude.
- Flexible and adaptable, thriving in a dynamic environment.
- Collaborative team player, comfortable working with a full household staff.
- Physically capable of lifting heavy items, climbing ladders, and standing/walking for extended periods.
- Prior experience in comparable roles or luxury hospitality (hotels, restaurants, or yachting) is strongly preferred.
To Apply: Please submit your resume, references, and a cover letter detailing your relevant experience to info@lilypondservces.com. Only candidates meeting the above criteria will be contacted.
