Overview

A private family seeks an experienced and highly organized Director of Residences to oversee the daily operations, maintenance, and hospitality standards of multiple residences. The ideal candidate has strong leadership skills, excellent communication, and proven experience managing luxury homes and construction projects. You will lead all property teams across an oceanfront estate in Palm Beach, FL; a historic residence in Washington, DC; an investment property in Vero Beach, FL; and provide occasional support for additional family homes (Virginia and London).

Key Responsibilities

  • Lead, train, and performance-manage on-site Property Managers, housekeepers, maintenance staff, and drivers across all residences
  • Conduct or delegate daily property inspections (interiors/exteriors, grounds, docks, pools, equipment) and ensure immediate resolution of any issues
  • Serve as the Principals’ and CFO’s primary point of contact for all property matters
  • Hold daily morning briefings (in-person or virtual) with each property team
  • Receive, assign, and follow up on all Principal requests to exacting white-glove standards
  • Manage a curated vendor roster with signed NDAs, background-checked personnel, and consistent crews; obtain 2–3 competitive bids for projects >$10k and negotiate best possible terms
  • Develop, calendar, and oversee comprehensive preventive maintenance programs and inclement-weather preparation programs (hurricanes, winter storms, etc.)
  • Act as first responder for AV/IT issues and oversee all security/alarm/camera systems, code management, and police coordination
  • Plan and manage capital projects from concept through completion with regular updates to CFO and Principals
  • Review and approve all property invoices for accuracy and cost control; assist CFO with annual operating and capital budgets and quarterly reviews
  • Deliver concise weekly summaries (completed/pending work, vendor activity) and monthly vendor calendars to the Principals (with version-control footers)
  • Maintain master property binders, inventories, insurance records, Google Drives, and emergency protocols
  • Coordinate private-jet ground logistics (laundry, supplies, vehicles) and provide occasional event support
  • Assist with Vero Beach condo, G2 family homes (Virginia & London), and special Finance-team projects as required
  • Uphold absolute discretion and confidentiality at all times

Competitive salary commensurate with experience
Employer-paid health, dental, and vision insurance
401(k) with company match after 3 months

Qualifications & Requirements

  • 10+ years managing a portfolio of ultra-high-net-worth estates with impeccable references
  • Proven staff leadership, vendor/contract negotiation, budgeting, and large-project management experience
  • Strong financial acumen and meticulous attention to detail
  • Construction or facilities-management background highly preferred
  • Tech-savvy (AV/IT, security systems, Google Workspace)
  • Exceptional organization, written and verbal communication, and anticipatory service mindset
  • Flexible to travel between properties and available evenings, weekends, and holidays as needed
  • Clean background check and legal authorization to work in the U.S. required

If you are a polished, proactive estate-management professional seeking a long-term leadership role with a prominent, discreet family, please submit your resume and references in confidence.

Apply

To Apply

Lily Pond Services welcomes all qualified candidates to pursue our current open positions and apply to those of interest. For a full list of positions, please see below or click below or follow the link listed below: In addition, kindly review the following helpful information prior to submitting your application:

Nondisclosure Information:

Due to the highly discreet nature of each position and the confidentiality required for all of our jobs, no personal information will be provided regarding our clients until further interview stages have been reached. Please keep in mind, some positions may require candidates to submit a Confidentiality/Nondisclosure Agreement.

Application Timeline:

Once an application has been received for processing, candidates will receive a verification email. If we feel your experience suits the needs of the position, we will reach out to you. Please understand that an in-person interview may be required.

No-fee Policy:

Candidates will never be charged a fee from Lily Pond Services LLC for applying to a position listed on our website or entering into a contract with one of our clients after completing the interview process.

Pre-Interview Check-list:

If you are invited to an interview, please be prepared with the appropriate documents and information, including: - two printed copies of your resume or work history - printed letters of recommendations (optional) - photo ID - proof of employment authorization, such as a Green Card

Please upload your CV/resume in .pdf, .doc or .jpg or any other relevant file. .docx is not supported for security reasons Max. file size: 2 MB.

About Lily Pond Services

About Lily Pond Services

Lily Pond Services is a premier domestic staffing agency specializing in personalized placement for families. We connect families with experienced, reliable professionals through a trusted and thorough process, ensuring the perfect fit for your unique needs.