Chief of Staff / Head of Operations Opening (Palm Beach, FL)

Overview

A Private couple living in Palm Beach, FL is seeking a refined, skilled, tech-savvy, and experienced Chief of Staff / Head of Operations to oversee the daily operations of the household and provide direct assistance to the principals and family office. This role requires active participation, strong leadership skills, a background in formal service, GM expertise, and a proactive, compassionate approach to staff and household management. The ideal candidate has extensive experience in assisting high-net-worth individuals and managing sophisticated private residences with precision and grace.

Primary Responsibilities:

• Complete/oversee repairs and preventative maintenance (maintenance programs for critical mechanical equipment, retaining walls, lighting – day/night, front gate operations, etc.)
• Storm monitoring and preparation in accordance w/ best practice checklist
• Regularly test AV/IT operations within the home (lighting, cable, Apple TVs, phone system, etc.)
• Check for plumbing problems, drips, leaks, and drywall repairs (and run dishwashers / check appliances to ensure proper operation)
• Maintain cleanliness and operation of all windows and doors
• Review light bulbs, thermostat settings, clocks, etc.
• Ensure security systems (including smoke detectors, water sensors, etc.) are working properly
• Complete Owners’ punch lists
• Maintain inventory of household materials (batteries, light bulbs, COVID tests, water, etc.)
• Manage interior/exterior vendors onsite – communicate/correct problems (as needed)
• Ensure vehicles are properly maintained, cleaned, and ready/safe for family use
• Produce/maintain weekly reports and calendars and regularly communicate updates to Owners
• Detail review invoices and upload to A/P folder, maintain home manual, and assist with budget
• Assist with the procurement, negotiation, and execution of vendor contracts
• Always ensure safety and security at all times on the estate grounds (including signed VCAs)
• Act as the primary point of contact for all household-related matters, including staff, vendors, and service providers.
• Daily (thorough) inspection/walkthrough of property (grounds, interior/exterior, etc.) Manage household projects, renovations, and repairs, ensuring work is completed to the highest standard.
• Develop and refine household processes and operational procedures, filling any gaps in efficiency.
• Manage household staff schedules, ensuring adequate coverage and task delegation.
• Supervise and support domestic staff, providing ongoing training, performance feedback, and guidance.
• Establish and maintain strong relationships with vendors, contractors, and service providers, ensuring the best service and value.
• Provide safe, reliable, and discreet transportation for the principals within Palm Beach, FL and surrounding areas.

Minimum Qualifications:

• Career, experienced property management professional with expertise managing high-end estates
• Must be an exemplar professional, excellent communicator, very efficient / have great time management skills, great attention-to-detail, and be very organized
• Must be legally authorized to work in the United States and able to pass a comprehensive background check
• Experience handling high-end household assets, including fine art, antiques, and luxury furnishings.
• Excellent written and verbal communication skills; must be proficient in Microsoft Office (Excel, Word, etc.).
• Hands-on approach with the ability to step in and assist with household tasks when needed.
• Comfortable with pets and willing to provide occasional pet care support.
• Highly discreet, professional, and capable of maintaining confidentiality.
• Valid Driver’s License