Overview

A private family is seeking to hire a Chief of Staff to join their household team. The Chief of Staff is crucial in maintaining the smooth operations of a vast estate and the team employed within. The family is looking to hire a service-oriented, can-do individual who brings focus and order to this role and operates in a thorough and dedicated manner. The role will also occasionally provide support to NYC apartments as needed and will work collaboratively with the family office, which oversees multiple properties within this family’s portfolio.

Responsibilities:

  • Reports directly to the Family Office and Family
  • Leading a household team on-site at this Estate that provides hands-on service, maintenance, and housekeeping, and also plays a hands-on role whenever necessary
  • Handle administrative and personnel tasks as well as negotiating and procuring items for the home
  • Always keeping property guest-ready (interior and exterior)
  • Creating detailed spreadsheets for checklists and protocols
  • Manage an extensive art collection, from installation to storage and cataloging of new and old items.
  • Work with a highly updated technology home systems, and security systems (lighting, heating and cooling, security), including “smart home” or fingerprint systems for home security
  • Interviewing, hiring, and training new staff members
  • Create SOP’s and House Manual outlining daily, weekly, monthly, and annually
  • Creating detailed schedules for all household staff
  • Writing detailed performance reviews in collaboration with the COO of the family office
  • Promote a safe, secure, and healthy workplace.
  • Delivers a high level of service to the family and their guest
  • Maintains a professional and respectful work relationship with the team
  • Participate in a workplace culture that emphasizes quality, continuous improvement, and high performance.
  • Collaborate closely with the Family office and proactively oversee and maintain a property calendar; including household maintenance servicing, and vendors.

Schedule: Monday – Friday. Flexibility to work weekends as needed based on special events or emergencies. Hours: 8 am – 6 pm (with the flexibility to work later hours for special events and be on call for families’ needs). Benefits: Full benefits package included (health insurance, PTO, paid holidays, sick days, and discretionary bonuses based on performance).

Requirements: 

  • MUST live within reasonable commute to Delray, Beach, FL 
  • Experience Working in Fully Staffed Home
  • 5+ Years of Full-Time Experience (COS or Estate Manager)
  • Experience managing multiple homes/estates
  • Open to Occasional Travel to various residences throughout US
  • Excellent Communicator (verbal, written, interpersonal)
  • Highly organized with strong attention to detail
  • Superb time management skills with a proven ability to meet deadlines
  • Ability to prioritize tasks and to delegate them when appropriate
  • Strong problem-solving skills
  • Strong supervisory and leadership skills
  • Tech Savvy; Proficient with MAC or related software
  • Flexibility + Adaptability are KEY! Must be up for changing circumstances, priorities, and schedules as required
  • Highly confidential
  • MUST love dogs!

Apply

To Apply

Lily Pond Services welcomes all qualified candidates to pursue our current open positions and apply to those of interest. For a full list of positions, please see below or click below or follow the link listed below: In addition, kindly review the following helpful information prior to submitting your application:

Nondisclosure Information:

Due to the highly discreet nature of each position and the confidentiality required for all of our jobs, no personal information will be provided regarding our clients until further interview stages have been reached. Please keep in mind, some positions may require candidates to submit a Confidentiality/Nondisclosure Agreement.

Application Timeline:

Once an application has been received for processing, candidates will receive a verification email. If we feel your experience suits the needs of the position, we will reach out to you. Please understand that an in-person interview may be required.

No-fee Policy:

Candidates will never be charged a fee from Lily Pond Services LLC for applying to a position listed on our website or entering into a contract with one of our clients after completing the interview process.

Pre-Interview Check-list:

If you are invited to an interview, please be prepared with the appropriate documents and information, including: - two printed copies of your resume or work history - printed letters of recommendations (optional) - photo ID - proof of employment authorization, such as a Green Card

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About Lily Pond Services

Lily Pond Services is a bespoke domestic staffing firm that partners with families to find experienced domestic staffing professionals for their homes and family offices. At Lily Pond, you can connect with confidence through our trusted customized placement process. We use a thorough and efficient placement process to help find the right staff to suit your specific needs.